General terms and conditions

Effective date: July 27, 2026

These General Terms and Conditions (the “Terms”) govern your use of the Harrington IT website and, unless a separate written agreement states otherwise, the technology services provided by Harrington IT (“Harrington IT,” “we,” “us,” or “our”). By using this website, submitting a request, approving work, or purchasing services from us, you agree to these Terms.

1. Scope and order of precedence

These Terms provide general rules for our website and services. Specific services may also be governed by a proposal, quote, statement of work, managed services agreement, service order, license agreement, or other written document. If there is a conflict, the more specific written agreement controls for the services it covers.

2. Services

Harrington IT may provide managed IT services, technical support, Microsoft 365 administration, cybersecurity services, network and infrastructure work, backup and recovery services, cloud services, hardware or software procurement, consulting, and related business technology services. The exact scope, schedule, deliverables, exclusions, and pricing will be stated in the applicable proposal, quote, service order, or agreement.

Unless expressly stated in writing, estimates, recommendations, response times, completion dates, and project schedules are good-faith projections rather than guarantees.

3. Client responsibilities

You agree to provide timely access to personnel, facilities, systems, accounts, documentation, credentials, equipment, internet connectivity, and other resources reasonably needed to perform the services. You are responsible for the accuracy and completeness of information you provide and for obtaining any internal approvals or third-party permissions required for us to perform requested work.

You must maintain lawful licenses for software, cloud services, data, and other materials used in your environment. You must not ask us to access systems, accounts, or data without proper authorization.

4. Authorization to access systems

When you request support or services, you authorize Harrington IT to access, inspect, configure, monitor, test, repair, update, and otherwise work with the systems and accounts reasonably necessary to complete the authorized work. This may include remote access and the use of administrative tools. We will limit our activity to the requested work and related protective or diagnostic actions.

5. Security and credentials

You are responsible for safeguarding your passwords, multifactor-authentication methods, recovery codes, and administrative credentials. Do not submit passwords, payment-card information, Social Security numbers, protected health information, or other highly sensitive information through public website forms or ordinary email.

No security program can eliminate all risk. Unless expressly agreed in writing, Harrington IT does not guarantee that any system will be uninterrupted, error-free, immune from attack, or fully compliant with every law, regulation, insurance requirement, or industry standard.

6. Backups and data

You remain responsible for your business data and for maintaining appropriate backups unless a written agreement specifically assigns backup responsibilities to Harrington IT. Before significant repair, migration, upgrade, replacement, or configuration work, you should confirm that current, usable backups exist.

Even when we provide backup services, successful recovery depends on factors outside our control, including source-system condition, connectivity, retention settings, encryption keys, third-party platforms, and the integrity of stored data. Backup or recovery services do not constitute a guarantee that every file, system, or point in time can be restored.

7. Third-party products and services

We may recommend, resell, configure, or support products and services supplied by third parties. Those products and services are governed by the third party’s terms, privacy practices, warranties, availability, and licensing rules. Harrington IT is not responsible for a third party’s acts, omissions, outages, security incidents, product changes, price changes, or discontinuation of service.

Manufacturer, vendor, cloud-provider, and software-publisher warranties are provided by those parties and not by Harrington IT.

8. Fees, invoices, and taxes

Fees and payment terms will be stated in the applicable quote, proposal, invoice, service order, or agreement. Unless otherwise stated in writing, invoices are due upon receipt. You are responsible for applicable sales, use, excise, and similar taxes, excluding taxes based on Harrington IT’s net income.

We may pause non-emergency work or suspend services when invoices are materially overdue, provided we give reasonable notice when circumstances allow. You remain responsible for charges incurred before suspension or termination.

9. Changes and out-of-scope work

Requests that materially change the scope, assumptions, schedule, required resources, or deliverables may require a revised quote, change order, or separate authorization. We will make a reasonable effort to identify out-of-scope work before performing it, except when immediate action is reasonably necessary to protect systems, data, or operations.

10. Cancellations and scheduling

Scheduled onsite work, projects, or appointments may be subject to cancellation or rescheduling charges when adequate notice is not provided or when access, equipment, personnel, or required information is unavailable at the scheduled time. Any applicable charge will be disclosed in the relevant quote, agreement, or scheduling communication.

11. Confidentiality

Each party will use reasonable care to protect nonpublic business, technical, security, and financial information received from the other party and will use that information only for legitimate business purposes related to the services. Confidentiality obligations do not apply to information that is publicly available through no breach, already lawfully known, independently developed, or lawfully obtained from another source.

We may disclose information when required by law, court order, or valid governmental request, or when reasonably necessary to protect people, systems, property, or legal rights.

12. Intellectual property

Each party retains ownership of materials, tools, software, documentation, processes, trademarks, and intellectual property it owned or developed independently of the services. Unless a written agreement states otherwise, payment for services does not transfer ownership of Harrington IT’s preexisting tools, templates, scripts, methods, or general know-how.

Upon full payment, you may use client-specific deliverables created for you for your internal business purposes, subject to any third-party license terms and any ownership terms in the applicable agreement.

13. Acceptable use

You may not use this website or our services to violate law, infringe another person’s rights, distribute malicious code, gain unauthorized access, interfere with systems or networks, send deceptive or unlawful communications, or engage in activity that exposes Harrington IT or others to unreasonable security, operational, or legal risk.

14. Limited warranty

Harrington IT will perform services in a professional and workmanlike manner consistent with generally accepted industry practices. You must notify us promptly of a claimed service deficiency and provide a reasonable opportunity to investigate and, when appropriate, reperform the affected service.

Except for the express commitment above and any warranty stated in a specific written agreement, the website, information, recommendations, and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, title, and noninfringement.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data, arising from or related to the website or services, even if advised that such damages were possible.

Unless a separate written agreement provides a different limit, Harrington IT’s aggregate liability arising from a particular claim will not exceed the fees paid to Harrington IT for the specific service giving rise to the claim during the three months preceding the event that caused the claim. This limitation does not apply where liability cannot lawfully be limited.

16. Indemnification

You agree to defend and indemnify Harrington IT from third-party claims, damages, penalties, and reasonable costs arising from your unlawful use of the website or services, your violation of these Terms, materials or instructions you provide, or your lack of authority to grant requested access. This obligation does not apply to the extent a claim results from Harrington IT’s own negligence, willful misconduct, or breach of an applicable written agreement.

17. Termination

Either party may stop one-time or nonrecurring services before completion, subject to payment for work performed, commitments made, noncancelable products ordered, and reasonable transition costs. Recurring services may be terminated as stated in the applicable agreement. We may immediately suspend or terminate services for unlawful activity, threats to security, abuse of personnel, unauthorized use, or material breach that cannot reasonably be cured.

Termination does not automatically require Harrington IT to retain client data, credentials, backups, licenses, or system access beyond any period stated in a written agreement or required by law.

18. Website information and availability

Website content is provided for general information and may be changed without notice. It is not a substitute for a technical assessment, security review, compliance analysis, or signed service agreement. We do not guarantee that the website will always be available, current, complete, or free from errors or harmful components.

19. Electronic communications

You consent to receiving service-related communications electronically, including by email, support portal, ticketing system, electronic document, or other agreed method. Electronic approval, acceptance, and signatures may be used where permitted by applicable law.

20. Governing law and venue

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Unless a separate written agreement states otherwise, any legal action arising from these Terms or the services must be brought in a state or federal court with jurisdiction over Benton County, Washington, and each party consents to that venue.

21. General provisions

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the affected provision will be enforced to the maximum extent permitted by law. A failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without our written consent, except in connection with a lawful merger, reorganization, or sale of substantially all business assets. We may use qualified employees, contractors, vendors, and service providers to perform the services.

22. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new effective date. Changes apply prospectively unless applicable law or a separate written agreement provides otherwise.

23. Contact

Questions about these Terms may be sent to support@harringtonit.com or by calling (509) 393-7287.

Important: These website Terms are intended as general business terms. A signed managed services agreement, project agreement, or other client contract should be used for detailed service levels, pricing, security responsibilities, data handling, insurance, and other client-specific obligations.